offshoring, you generally get exactly what you

 

When it comes to offshoring, you generally get exactly what you pay for, and the service levels may not live up to business needs or expectations. If providers are overseas it can also prove challenging to support and deal with issues quickly. The offshoring model may appear cost effective at the outset, but if problems occur someone will typically have to travel to the offshoring country to resolve these problems, which results in unnecessary travel expensive and long downtim find e, which for certain mission critical IT areas such as the database is not acceptable and could cripple the business.

“To deliver appropriate services to local companies, it is typically best to have a local outsourcing provider who will understand this culture and way of doing business and thus will deliver better quality of service” Gerrit-Jan Albers, Service Delivery Manager at RDB Consulting

As a result of these and other factors, the overseas outsourcing and offshoring trend has started to reverse, house and organisations are once again looking for local outsource providers to deliver, particularly with regard to mission critical IT services such as database and operating system support. Local providers understand local condition business s, needs and ways of doing business, and have a cultural affinity that makes doing business a far smoother process.

Having a local provider also ensures that onsite support can take place for faster response and more effective problem resolution. As much as technology has evolved, a face-to-face presence makes achieving clarity on problems and issues far easier, and these onsite resources can also be involved in projects from the start, from architecture through to support and maintenance, ultimately delivering superior service levels.

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